well in my login account say contactus then i click there and send the messages; exist some email for the staff? and yesterday and today i cant enter to the store appear this in firefox and iexplorer:

[delete from whos_online where time_last_click < '1207969214']

when i download the doses; all times open a page whit some tipe of error whit many text and the download dont start but the server takeit how downloaded, now when i try the download; many doses are whit cero and the support follow whitout reply i send a new message now i wait this time they can resp...

i has copied all doses before formating , but when i try to useit appear a message that say: this doses not are from this computer. then i has send messages for support in the store asking the same but i dont recibed response

i has formated my pc and the doses now not work what can i do?
can i recover or i neeed purchase again? help... aprox 400 us