Binaural Forum

I have I-Dose on my android phone and I had to do a factory reset on my phone. I reloaded I-doser and some of the doses I've purchased show as purchased and I can access those. I've paid for several others that aren't showing as purchased but instead are showing "Available" when I hit the BUY button a pop up comes up that says I've already purchased that dose. I am not able to access the doses that I've paid for. I love my doses and try to use them regularly but now I can't get to them ...going....thru....doser....withdrawls

Force close the the app, clear data, and uninstall it. Reinstall the NEW version from the Play Store (released two days ago) - as long as you are logged in with the play account that you purchased the doses with, the first time you open the app it will restore your purchases. If they aren't restored, Google has no record of you purchasing them since all orders are directly tied to google play.

I did that once but I will try again. Google has record of them because when I click on them they show available but then when I click on the BUY button to see if it will load it says you already own this but it still says available and won't let me have access to it. I will remove and reload it again and see what happens. Do you have a contact number that I can use to contact them with and get this cleared up? I've spent quite a bit of money on my doses and pretty much want what I paid for.

Sounds like you have an old version - delete, clear, and get the new version from Play and make sure you are logged in as the same account you purchased the doses through.

For additional support go to http://www.i-doser.com and choose the contact button - but they will tell you the same thing I am.